Six Sigma is a type of methodology companies use to improve the performance and processes within their organization. The purpose of this technique revolves around improving the quality and accuracy of processes by reducing defects and identifying what causes them.
Many businesses, including the call center industry, are employing the use of this statistical technique to detect problems and come up with data-driven resolutions. By utilizing this technique, companies can eliminate costly workarounds and problems by finding the root cause and resolving the issue from the start.
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