What is a “CX Tech Ecosystem“?
A CX Tech Ecosystem is made up of many technologies needed to integrate, orchestrate, automate, and operate customer interactions across the end-to-end customer lifecycle to enable amazing experiences at scale.
According to IDC, 80% of enterprise revenue growth will be dependent on digital offerings and operations by 2022. Understanding the role of each technology in a CX ecosystem will help companies maximize their investment and increase customer satisfaction and loyalty.
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