Email Support is a communication support channel that utilizes emails to resolve customer concerns, questions, and inquiries relating to products or services. This support channel allows asynchronous communication, enabling customers to send email messages at their convenience and companies to respond as quickly as possible. One major benefit of Email Support is the recorded thread of communication for both customers and companies, enabling them to track issues at any point. Additionally, if one agent cannot resolve an issue, the email can be forwarded to another one who can.
At Everise, we equip our highly trained Champions with the world’s leading customer experience management platforms, allowing us to provide Omnichannel Support that spans voice, email, social media, chat, chatbots, and more.
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