A Type II Error is a type of incorrect moderation decision made by content moderators. Type II errors are those which incorrectly classify something which is safe as harmful, wrongly blocking it from the site. Another way of saying Type II error is “false positive”.
Everise content moderators consistently achieve client-assigned accuracy rates of 98-99% even when judging complex content submission types, such as job postings and product reviews.
It is the goal of outsourced user generated content moderators at Everise to eliminate both Type I and Type II errors, the opposite of which are “true positives” and “true negatives” — meaning, correctly blocking all harmful content from the client platform and correctly allowing all safe content onto the platform, respectively.
Related insights and studies:
