Evolve Your CX with Digital Experiences
Everise radically evolves your CX for this Experience Age — when effectively interacting with customers from a distance is more important than ever — through the power of Artificial Intelligence, data and the cloud.
Accelerate your digital experience transformation, increase efficiency and reduce costs
70% Reduction in call, chat, and email inquiries with Chatbots and Natural Language IVR
25% Cost savings with Robotic Process Automation
>90% - Chatbot adoption rate by customers
20% Cost savings for clients converting to cloud contact center technologies
Our Key Solution Areas
Experience Transformation
AI & Automation
Data & Analytics
Digital CX Transformation
A modern, competitive CX strategy demands the efficiencies generated by combining a human work-force with our own AI and robotic process automation- augmented digital solutions. The Everise tech stack, combined with our proprietary platform, exage, puts true digital experience transformation within reach of any customer-focused business.
Multilingual Chatbots
Everise is built upon our proprietary natural language understanding technology proven to transform the customer experience by offering a welcome self-directed support channel while relieving inbound pressure during peak times. The goal of Everise is not to replace traditional agents, but to enhance their capacity to deliver the highest quality experiences by focusing their efforts on the most challenging and highest consequence contacts.
- Support Chatbots
Interactive Voice Intelligence
Everise automates inbound and outbound voice-based virtual assistants with our Natural Language Understanding (NLU) powered Interactive Voice Response (IVR) solution, delivering a superior customer experience while cutting through long IVR workflows.
Smart Employee Experiences
Everise helps enterprise attract and retain high-performing talent while improving onboarding effectiveness with our Digital Employee Experience (EX) solutions. The organizational impact of Digital EX – bolstered by the culture of innovation and engagement these help foster – reverberate long after onboarding.
Our Digital EX products include:
- Virtual Helpdesk Assistants
- Smart Candidate Screening
- New Hire Onboarding Chatbots
Robotic Process Automation (RPA)
Everise unlocks new levels of value in the workplace by freeing employees from time currently wasted on repetitive tasks. Our RPA solutions leverage leading RPA platforms to re-examine and creatively complete processes that are vital but inefficient.
Business Intelligence and Agent Analytics
Our proprietary pre-built collection of almost 60 data connectors enable near real-time dashboards that surface the most relevant business intelligence, performance analytics, and actionable insights on your customers experience and agent performance – quickly yielding unparalleled insights.
exage is an end-to-end customer experience platform that unites Experience Transformation, AI & Automation and Data & Analytics into a single interconnected system to help your organization evolve for the experience age.
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Leading Healthcare Insurer
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Leading Home Wifi Hub
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Leading Smart Home Hub
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Leading Consumer Technology Brand
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Leading Marketplace for Home Services
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Strategy & Product Development, Tech Unicorn
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Leading Home Wifi Hub
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Leading Logistics and Food Delivery Unicorn
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Major APAC Bank
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Major APAC Bank
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Bain & Company
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Leading Job Search Platform
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Leading Video Conferencing Platform
Technical Support Vice President
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Discover how Everise can evolve your customer experience
News and Insights
Traditional consumer habits are evolving as people have adapted to life during a pandemic. Physical distancing and stay-at-home measures have greatly influenced purchasing decisions, forcing consumers to seek out online methods and adopt new means of buying their essentials for safety and convenience.
As global changes force more industries to digitally transform, greater expectations for customer and product experience also arise, making it more difficult for more entrenched, vital industries such as those in the healthcare space to keep up.
2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely.
As more people spend more time online, having a great digital customer experience is essential for brands. When done right it gives brands an edge against their competition.
Everise sponsored the recent installment of the Future of Video series produced by Parks Associates. Dubbed 'Beyond the Theater: New Windowing Strategies', the focus was on high-profile theatrical films being released in a direct-to-customer format, versus a typical theatrical release. Speakers explored how the future will look regarding the theaters, premium streaming services, and the strategy of the theatrical window of new movies.
To become one of the fastest growing CX solutions and technology companies, Everise needed to digitally transform the inner and outer functions of the company in order to scale effectively. One department we had to work on was finance. To do this, we partnered with Netsuite to update our back-end systems and sustain rapid growth within our operations.
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