Build a Resilient Remote Customer Support Solution

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Everise Work-at-Home Solutions Ensure Your CX Remains Resilient

As a pioneer of the home-based agent model, we have the ability to support your customers and products uninterrupted, even in the face of significant viral or climatic disruption.

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Everise is a proven partner

Some of the world’s most important B2C brands leverage the benefits of the Everise home-based CX model. Our crisis-resilient, outsourced home-based support is doubly resilient by also being widely disbursed globally. Everise will craft remote CX solutions to get you through this crisis as well as the next one.

Remote workers require remote recruiting. Everise overcame this challenge long ago through a combination of process and technology. Our solutions enable a steady supply of outstanding talent that is both culturally fit and psychologically prepared to thrive in a remote work environment.

Technology also allows Everise to overcome the challenges of remote training. We use HD video and cloud-based eLearning technologies to slash speed to competency and continually improve our home-based agent skillsets. Engagement meters track overall participation, and interactions are thoroughly documented. Home-based agents are every bit as prepared as their brick-and-mortar colleagues.

The Everise work-at-home technology stack utilizes a best-of-breed platform, enabling speed, scalability, security, and flexibility. PCI, SOC2, HiTrust, and HIPAA compliance backed up by redundant and sophisticated quality control tools and remote endpoint management ensure all sensitive customer data remains protected.

Everise believes that to successfully operate a home-based workforce, dedicated and specialized practitioners are indispensable. Everise has proprietary business intelligence products that enable our partners to have a real-time view of both their customer experience metrics and agent performance. Our combined processes and technologies deliver high-performing home-based teams whose metrics usually exceed those of their centralized counterparts.

In uncertain times, reliably forecasting your support volumes is difficult. Everise is built upon proprietary, AI-powered chatbot and natural language processing technology proven to improve the customer experience. The goal is not to replace home-based agents but to enhance their capacity to deliver the highest quality experiences.

Everise delivers support how your customers want it – whether by voice, email, chat, video, or social media. This omnichannel approach to customer support allows technology to efficiently enhance -- rather than replace -- the vital human touch.

Dedicated Home-Based Agents Deliver Better Experiences

As businesses rapidly move to work-at-home customer support solutions, many companies are faced with critical yet often overlooked decisions between a contract and full-time employee model. At Everise, our philosophy has and always will be that an employee model is the most optimal approach for delivering superior, risk mitigated customer experiences.

Accelerate your digital experience transformation, increase efficiency and reduce costs

15

%

15% increase in NPS with a home-based agent program

60

%

Up to 60% improvement in absenteeism with remote workers

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45

>45 partners trust Everise’s solution

Technology Bridges the Gap

As the speed and availability of broadband internet increases, the price continues falling sharply -- making home-based knowledge work accessible in almost every geography.

Team meetings are delivered regularly via virtual conference and chat tools. Individual weekly coaching sessions utilizing the same technology make it easy to share screens, chat, and provide high-quality coaching.

Home-based work is considered a perk with substantial value, and as such, rates of attrition plummet among remote agents. This added tenure greatly increases agent effectiveness.

Fully managed Desktop-as-a-Service (DaaS) and multi-layered security solutions enable agents to work remotely without jeopardizing the integrity of the enterprise network.

PCI and HIPAA compliant infrastructure backed up by redundant and sophisticated quality control tools and remote endpoint management ensure all sensitive customer data remains protected.

Enterprise-facing social applications help remote employees feel connected to co-workers and supervisors, further reducing attrition and absenteeism.

Do you handle sensitive customer data?

Proven Work-at-Home Results

News and Insights

Emerging Digital Experience Trends

2020 forced many businesses to accelerate their digital transformation and experiment with different technologies as more of their employees working from home. Despite vaccines becoming available, most consumer studies show that people hope to continue working remotely.

Supporting a Smart Work-at-Home Environment

Parks Associates recently hosted the second event in their Connection Community series, where Peter Butler, General Manager Everise PX for Everise was a panel member. This event focused on supporting remote workers with a smarter home, where the challenges of adaptability to global changes were a focus. Discussions on this topic ranged from controlling the work-at-home environment for sensitive transactions, and privacy concerns

Are You Ready to be a Work-at-home Customer Support Agent?

The challenges and restrictions caused by the global pandemic highlighted the value of flexible work structures in today's dynamic business climate.

People of Everise | Clare De Guzman | Live From Our Living Room

Meet Clare De Guzman, Director of Client Services for Everise Philippines. Clare has been with Everise for over a year and transitioned to working at home when the community quarantines began in her area. In this episode of Live From Our Living Room, Clare shares how she balanced her time with work and family at home and talks about her empowering experiences as a woman working in Everise.

How Everise is Enabling Effective Remote Product Experiences Offshore

A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience.

In the Work-at-Home-Era, Psychographics is the New Demographics

One of the more compelling but least examined impacts of the pandemic relates to how the surge of remote work has shifted the labor market and altered the criteria talent acquisition professionals employ when evaluating the suitability of potential candidates.

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